Global Support Numbers
Along with the assistance of a consultant delegated to your firm, you will have unlimited access to FactSet Consulting Services, available 24 hours a day, seven days a week. Whether you have a quick question or need step-by-step guidance through a complex task, consultants will help you find answers and maximize the value of FactSet. Contact us via email at support@factset.com or by phone at one of the support numbers below. If you are using one of our specialty products, please view the Specialty Products section at the bottom of the page.
United States and Canada 877.322.8738
United Kingdom 0800.169.5954
Australia 1800.33.28.33
Austria 0800.070.6173
Belgium 080094108
Brazil 0800 8917850
China 4001008215
Denmark 8060 1698
France 0800.484.414 +33.(0)1.57.32.31.25
Germany 0800.200.0320
Hong Kong 3011.4888
India 000.800.440.1703
Italy 800.510.858
Japan 0120.779.465
Luxembourg 80085206
Mexico +1.888.542.9899
Middle East +44.(0)20.7374.4445
Netherlands 0800.228.8024
New Zealand 0508938045
Norway 800.30365
Republic of Ireland 1800.409.937
Singapore 800.61.61.724
Spain 900.811.921
South Africa 0800 166 509
South Korea 080.411.0880
Sweden 0200.110.263
Switzerland 0800.881.720
United Arab Emirates 80004440014
Other Asian Countries +852.3011.4888
Other European + Russia +44.(0)20.7374.4445
Specialty Products
France: 0805.540.083 United Kingdom: 0800.055.6624 Americas: 877.348.5190 Hong Kong: 3077.4646 Japan: 0034.800.400.345 Other countries please dial +44.800.055.6624 partnerssupport@factset.com
Americas: +1 (212) 571 4660 Americas: +1 (212) 425 5233 EMEA: +44 204 586 1474 Hong Kong: +852 3002 0785 Australia: +61 1 800 430 836 Singapore: (local) 800 852 6849 support@portware.com
Europe: +44.(0)20.7374.4445 Americas: +1.877.322.8738 Asia: +852.3011.4888 support@factset.com
Website: https://issuetracker.factset.com/ Email: bisam.cognity-support@factset.com
Website: https://issuetracker.factset.com/ Email: bisam.cognity-support@factset.com
Website: https://issuetracker.factset.com/ Email: bisam.support@factset.com
Europe: +49.69.967.592.09 fdsg.starboard@factset.com Americas: +1.646.402.7905 fdsg.support@factset.com
Email: fi_support@factset.com